Understanding the Trolling Phenomenon: The Automated Detection of Bots and Cyborgs in the Social Media

Abstract:

Social media has become a place for discussion and debate on controversial topics and, thus, provides an opportunity to influence public opinion. This possibility has given rise to a specific  behaviour  known  as  trolling,  which  can  be  found  in  almost  every  discussion  that includes emotionally appealing topics. Trolling is a useful tool for any organisation willing to force a discussion off-track when one has no proper facts to back one’s arguments. Previous research has indicated that social media analytics tools can be utilised for automated detection of trolling. This paper provides tools for detecting message automation utilized in trolling.


AUTHORS

Photo of Dr. Jarkko Paavola

Turku University of Applied Sciences
Turku, Finland

Dr. Jarkko Paavola is a research team leader and a principal lecturer with Turku University of Applied Sciences, Turku, Finland. He earned his doctoral degree in technology in the field of wireless communications from the University of Turku, Finland. His current research interests include information security and privacy, dynamic spectrum sharing, and information security architectures for systems utilising spectrum sharing.

 

Photo of Tuomo Helo

Turku University of Applied Sciences Turku, 
Finland

Tuomo Helo is a senior lecturer with Turku University of Applied Sciences, Turku, Finland. He earned a master’s degree in information systems and a master’s degree in economics  from  the University of Turku, Finland. His current research interests include text analytics and data mining in general. He has also completed research in the fields of health economics and the economics of education.

 

Photo of Dr. Harri Jalonen

Turku University of Applied Sciences
Turku, Finland

Dr. Harri Jalonen is a principal lecturer and research group leader (AADI) at the Turku University of Applied Sciences, Turku, Finland. He also holds a position as an adjunct professor at the University of Vaasa. He has research experience dealing with knowledge and innovation management and digitalisation issues in different organisational contexts. He has published more than 100 articles in these fields. He is one of the most referred researchers in the field of complexity thinking  in   Finland.  He   has   managed  or   been involved in many international and national research projects. In addition, he has guided several thesis projects, including doctoral theses. He is a reviewer for many academic journals and a committee member on international conferences.

 

Photo of Miika Sartonen

Finnish National Defence University 
Helsinki, Finland

Miika Sartonen is a researcher at the Finnish Defence Research Agency and a doctoral student at the National Defence University.

Photo of Aki-Mauri Huhtinen

Finnish National Defence University Helsinki
Finland

Dr. Aki-Mauri Huhtinen, (LTC [GS]) is a military professor in the Department of Leadership and Military Pedagogy at the Finnish National Defence University, Helsinki, Finland. His areas of expertise are military leadership, command and control, the philosophy of science in military organisational research, and the philosophy of war. He has published peer-reviewed journal articles, a book chapter, and books on information warfare and non-kinetic influence in the battle space. He has also organised and led several research and development projects in the Finnish Defence Forces from 2005 to 2015.

 

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